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FAQ

We do our best to make it as easy as possible for you to get the materials you need!

Can I order one book and still get a 25% discount? 

Yes! 

We need our books in a hurry, can you expedite? 

Yes. It's best to call us with dates and deadlines to make sure we can meet your needs. Our top priority is to save you money, so we will do our best to keep the freight cost low. We will call you before authorizing any expedited shipping. 

Can I order a book if it is not in your catalog or on your website? 

Absolutely! Just let us know what you need and we will send you a quote with all of the information you'll need to place your order. 

I need my price quote back quick--how fast can you send it back? 

We aim for 48 hours. If time is of the essence, let us know and we can prioritize your list and return it even faster!  

Do you offer staff development? 

Yes! We offer many types of staff development through our partners. We have relationships with the best in the business including Lester Laminack, Reba Wadsworth, Ralph Fletcher, and dozens of others. All workshops are tailored to meet your needs.

Can I design my own custom Classroom Library? 

Sure! You can do it yourself or we can help you choose the right books. 

I need a customized set of books that correlate to a particular program; can you create a list for me? 

We sure can! Just contact us for a custom quote.

Do you offer special packaging configurations? 

Yes, all of our sets come organized in classroom display boxes. If you need special packaging, just let us know and we will take care of it for you. We ship your material in the display box ready to go -- just open and teach! Our boxes and materials are made from recycled materials. We do our best to limit plastics such as shrink wrap and other non-reusable materials. 

I have a complaint, who do I speak with? 

Give us a call here in the office  at 888-318-2665, and we'll direct you to the person who will be best able to help.

We want to make you a contracted vendor. Do you offer contract pricing? 

We do--please contact us for more information so we may discuss your specific needs.

Where do your reading levels come from? 

Our levels come from a host of different sources including our own on staff Reading Specialist who also levels for a number of publishers. 

Do you accept Credit Cards? 

Yes, we accept all major credit cards including American Express.

I would like our paperback books converted into durable hard cover editions--do you offer this service? 

We offer this service through our exclusive binding partner, the HF Group. Contact us for further information.

Do my Classroom Libraries include instructional materials? 

Our sets have teacher's guides when appropriate. 

My school is overseas; can I still order? 

Yes. Contact us to confirm shipping details for your area.

You're not contracted in my district, but I want your materials! 

No problem. We're happy to send your district all the information it needs. 

Are you a sole source vendor? 

Yes, we have proprietary lines (product lines you can only get through us) and our Classroom Libraries are not available through other sources. All Classroom Libraries are registered with RR Bowker's Books-In-Print Data base. You will not find these materials on Amazon or Barnes and Noble's website. 

How many titles do you stock? 

We have access to over 100,000 titles and stock over 10,000 titles. 

How many leveled titles do you have? 

We have all available leveling information. We can customize to any number of different requirements you may have.