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Terms & Conditions

Customer Service

We are committed to making every effort possible to provide our customers with a positive experience. If for any reason you are not satisfied with your order, please contact us within 30 days and we will happily assist you.

Ordering Options

Phone: 1-888-318-2665
Fax: 1-877-716-7272
Email: sales@classroomlibrarycompany.com
Web: www.classroomlibrarycompany.com
Mail: 3901 Union Blvd., Suite 155, St. Louis, MO 63115

Purchase Orders

Purchase Orders should contain the following information:
• A valid purchase order number
• Authorized signature
• Shipping address and contact information (including email address)
• Billing address and contact information (including email address)
• Any upcoming school closure dates within the next 30 days

Check and Credit Card Orders

Credit card and/or check orders must contain valid billing information and contact details. We accept MasterCard, Visa, American Express, and Discover.Make all checks payable to Classroom Library Company. Please attacha copy of your Tax Exemption Certificate if available.

Price and Availability

We reserve the right to update pricing in accordance with publisher list pricing at the time of your order. Due to publisher availability, Classroom Library Company will substitute products should an item become unavailable from the publisher. We ensure that substitutions will not affect the quality of your Classroom Library.

Sales Tax

Please include all applicable sales taxes required within your state on your purchase order.

Shipping and Delivery Information

• We offer Free Freight on all orders over $100 within the continental United States.
• A minimum shipping charge of $10.00 will be added to all orders under $100.00.
• Please include any upcoming school closure dates when submitting your order.
• Please contact us for shipping charges outside the continental United States.
• Discrepancies and damaged products must be reported within 15 days of receipt of order to receive credit or replacement product.

Payment Terms

• Payment terms are Net 30.
• Please see above for payment options.
• Don’t forget to add any required sales or local taxes.

Returns

• Discrepancies and damaged products must be reported within 15 days of receipt of order to receive credit or replacement product.
• Other returns are handled on a case-by-case basis. Return requests may be made by emailing sales@classroomlibrarycompany.com. Please include the purchase order number, invoice number, and reason for the return when submitting your request. 
• Please contact us prior to returning any product for authorization to ensure proper credit.
• Marked, stamped, and Magic Bound products, and/or damages reported after the initial 15 day period are non-returnable.